Refund policy
RETURNS AND REFUNDS POLICY
At Wild Hide, we want you to be completely satisfied with your purchase. Due to the handcrafted nature of our products, we recommend carefully inspecting your order as soon as you receive it.
RETURNS OF NON-CUSTOMISED PRODUCTS
Wild Hide offers a 30-day period from the date you receive your order to request the return of non-customised products.
To be eligible for a return, the item must be in the same condition in which you received it, unused and, where applicable, in its original packaging. You may also be asked to provide the receipt or proof of purchase.
To request a return, please contact us at:
wildhidestudio@gmail.com
Once your request has been accepted, we will provide you with the necessary return instructions and the address to which the product should be sent.
Returns sent without prior request and authorisation will not be accepted.
CUSTOM AND MADE-TO-ORDER PRODUCTS
We do not accept returns or exchanges for products made to the customer's specifications, clearly customised, or specially made to order, unless the product is defective, arrives damaged, or an error has been made by Wild Hide.
This includes, among others, items made with measurements, designs, engravings, combinations of materials, colours, finishes or other characteristics specifically selected by the customer.
NATURAL LEATHER AND HANDCRAFTED PRODUCTS
Our products are handcrafted using natural leather.
Leather is a natural material and may present slight variations in colour, texture, grain and pores, as well as marks or irregularities inherent to the hide. These characteristics are not considered defects, but rather part of the natural character and uniqueness of each piece.
Likewise, because our products are made by hand, slight variations may occur from one piece to another.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as you receive it.
If the item is defective, has been damaged during transit, or you have received an incorrect product, please contact us as soon as possible at:
wildhidestudio@gmail.com
We will assess each case and find the appropriate solution.
RETURN SHIPPING COSTS
When a return is made at the customer's request, the direct costs associated with returning the product will be borne by the customer.
If the return is due to a product defect, damage during transit, or an error made by Wild Hide, Wild Hide will cover the corresponding return shipping costs.
RIGHT OF WITHDRAWAL IN THE EUROPEAN UNION
Where European Union consumer protection legislation applies, the customer has 14 calendar days from receipt of the product to exercise the right of withdrawal without having to provide a reason.
To exercise this right, you must inform us of your decision to withdraw from the purchase by means of an unequivocal statement sent to:
wildhidestudio@gmail.com
The product must be returned in suitable condition, and the customer will be responsible for any reduction in value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product.
The direct costs of returning goods resulting from the exercise of the right of withdrawal will be borne by the customer, except where Wild Hide is legally required to bear such costs under applicable legislation.
The right of withdrawal does not apply, among other legally established exceptions, to goods made to the consumer's specifications or clearly customised.
This exception does not affect the consumer's rights where the product is defective, does not conform to what was purchased, or where any other lack of conformity covered by applicable legislation exists.
REFUNDS
Once we have received and inspected your return, we will inform you whether it has been accepted.
Where a refund is due, it will be issued using the same payment method used for the original purchase, unless another method has been expressly agreed and always in accordance with applicable legislation.
In cases where the right of withdrawal has been validly exercised, the refund will include any payments that are legally required to be refunded, including, where applicable, the standard delivery costs initially paid by the customer, in accordance with applicable legislation.
Wild Hide may withhold the refund until the goods have been received or until the customer provides proof that they have been returned, as legally applicable.
Once the refund has been issued, your bank or payment provider may require additional time to process the transaction and make the funds available.
EXCHANGES
If you would like to exchange a non-customised product, please contact us at:
wildhidestudio@gmail.com
Depending on the product and the circumstances, we will advise you on the most appropriate way to arrange the exchange.
Customised products or products made specifically for the customer cannot be exchanged for reasons related to personal preference, size, design, colour or other characteristics previously selected by the customer, unless there is a defect, error or lack of conformity.
CONTACT
For any questions regarding returns, exchanges or refunds, please contact Wild Hide at:
wildhidestudio@gmail.com